Welcome to MentorMatchUK! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform, whether you’re finding a mentor or offering mentorship. By using MentorMatchUK, you agree to the terms outlined in this policy.
Who We Are
MentorMatchUK is an online mentor marketplace designed to help students in the United Kingdom connect with professional mentors. Our platform allows users to either Find a Mentor or Become a Mentor, helping both parties grow through valuable knowledge exchange.
Information We Collect
a. Personal Information
When you register or use our services, we may collect the following personal details:
- Full Name
- Email Address
- Phone Number (optional)
- Profile Information (e.g., bio, education, skills, and interests)
- Location (city/region within the UK)
- Professional Background (for mentors)
- Student Information (for mentees)
b. Usage Data
We collect data on how users interact with our website to improve functionality and user experience. This includes:
- Device type and browser
- IP address
- Pages visited
- Time spent on pages
- Search history within the platform
c. Cookies
Our website uses cookies to personalize your experience and analyze web traffic. You can adjust your browser settings to disable cookies, though this may affect some website functions.
How We Use Your Information
We use your data to:
- Create and manage user accounts
- Facilitate mentor-mentee connections
- Communicate important platform updates
- Improve our services and user experience
- Ensure user safety and prevent fraud
- Comply with legal obligations
We do not sell your personal information to third parties.
How We Share Your Information
Your information may be shared with:
- Other registered users (e.g., when displaying your public profile)
- Third-party service providers that help operate the platform (e.g., hosting, analytics, payment processors)
- Law enforcement or regulatory bodies when legally required
All third parties are obligated to keep your data confidential and use it only for the purpose specified by MentorMatchUK.
Data Retention
We retain your personal information as long as your account remains active or as needed to provide services. You can request account deletion at any time by contacting us at info@mentormatchuk.com.
Your Rights
As a user in the United Kingdom, you have rights under the UK GDPR, including:
- Access to the personal data we hold about you
- Request correction or deletion of your data
- Object to certain types of data processing
- Withdraw consent where applicable
To exercise any of these rights, please contact us at info@mentormatchuk.com.
Data Security
We use industry-standard security practices to protect your data, including HTTPS encryption, secure servers, and regular system updates. However, no online platform can guarantee complete security, so please use strong passwords and keep your login information safe.
Children’s Privacy
MentorMatchUK is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If we discover that such information has been collected, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the platform after any changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 info@mentormatchuk.com
🌐 www.mentormatchuk.com